ANDY CARNEAL

Remember when you could get support that cares?
                    HIGHLIGHTS
                    
                    Single point of escalation for Tier 1 support for 3+ years
Directly supporting developers integrating into our product via REST APIs
Assisting in scaling support team from 9-5 M-F to 24/7
Building internal automation and tools to help Support do their job more effectively
Troubleshooting complex problems for customers, working directly with our engineers to resolve the issue
Working with Sales to onboard new customers
Doing product demos for major partners and integrators
Owning the entire support lifecycle from first contact to resolution
Writing and maintaining product articles for our public-facing knowledgebase

                